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TestimonialsDon’t just take our word for it! Read what our customers have to say about Robocom’s supply chain execution, warehouse management, inventory management, and other supply chain management solutions. “As a third party warehouse service provider, our customers expect from us a high degree excellence and quality in our services which were becoming harder and harder to achieve as our customer base grew. We spent the better part of two years looking for a Warehouse Management System and speaking to the ‘top’ brands currently available on the market. We had decided that ‘standard’ RIMS® warehouse management software from Robocom was the right choice for our company. The results of implementation and integration have been overwhelming, and we never expected such impressive productivity increases both on direct and indirect labor—100% on direct labor, and over 300% on indirect labor. Better still, inventory accuracy has increased to 99.9% since Implementation. Overall, RIMS has allowed us to provide world-class services to even our most demanding customers, with all information available at the touch of a button. We now have the ability to compete even against the larger players in the market, thanks to RIMS. Great Job! Great Software!” Christopher Farley “We experienced great savings on time. We were still in the process of adding staff, but with the implementation of ROC Enterprise, were able to stop hiring additional employees and greatly improve our ROI. By the second day, our team was able to receive and putaway 22 pallets in less than 20 minutes, with 100% accuracy—results we have not seen in over 40 years in the business.” Dianne Sharratt “Robocom’s Inventory Management System (RIMS®) has set the infrastructure for the future and will position the PLCB to take advantage of rapid advancements in technology. RIMS has provided us with real time inventory and has improved our accuracy from 99.95% to 99.99%, which has allowed Kane to have tremendous flexibility in running the distribution center. The system allowed us to go from selecting individual orders to flexible zone picking and has given us a more comprehensive system for tracking productivity. It has also allowed a simplified cycle count program that has led to a higher degree for inventory accuracy. RIMS has improved our distribution center from a manual operation to a very logical and sophisticated system, which has improved overall productivity, inventory accuracy, and space utilization.” Richard P. Kane “We intend to go beyond the adequate service provided today in our industry to provide the best service of any 3PL and we believe ROC Enterprise can help us achieve that objective.” Paul Robbins “In 2002, Uponor, one of the world's leading suppliers of housing and environmental technology, decided to enhance their current IT infrastructure. As part of this decision, the number of RIMS® users within the current operation was doubled. The project itself involves taking advantage of new RIMS 4.3 functionality and the introduction of RF equipment. This will allow us to improve efficiency at the Nastola plant, eliminate errors and further increase customer satisfaction. Robocom’s product in Finland serves as part of a Nordic MFG/PRO solution.” Juha Rattari “There is nothing we do in the warehouse that doesn’t use ROC, and reduced paperwork has contributed to significant improvements in speed and accuracy.” Bill Simpson “Robocom offers us the desired combination of a proven, cost effective and flexible WMS software solution and a knowledgeable, professional, forthright staff. Robocom offers practical advice on how best to utilize their standard RIMS® software to achieve the desired result. Equally important to us is Robocom’s focus on the impact of RIMS on our user community. We are confident that our choice to use RIMS will result in significant benefits for the FAA and ultimately the flying public.” Steve Miller “The Pennsylvania Liquor Control Board (PLCB) contracted with RSI to install RIMS® at its three contractor operated distribution centers. Our first installation is now complete and has provided the PLCB with its highest store order fill rates and order shipment accuracy in recent history. We look forward to completing the installation of RIMS across our entire network of distribution centers so we can realize the benefits of RIMS statewide.” Thomas L. Dunkle “OLCC went live with RIMS® in 10 weeks, and we accepted the system just 16 weeks after signing the contract. We knew we had to make it work. There was no margin for error. The implementation was essentially seamless to outside observers.” Steve Pharo “I just want to say a few words about support that the Help Desk team has offered my company, PFPC. The Help Desk group support has been superb in all areas: technical knowledge, timeliness and follow up. Two thumbs up for the Help Desk group.” Ernesto M Rodriguez “Our recent RIMS® upgrade has been a tremendous success. With very thorough planning and testing, the cutover involved very little interruption to our daily operation. Our operators enjoy utilizing the new version.” Jeff Buschur “Congratulations! I expected Robocom to succeed in Oregon just as you have in Pennsylvania. What Mr. Pharo says in the October 8th press release is true. Robocom is a true team member.” Phil Fogarty “Out of all the help desk/support requests we ask from all of our software vendors I find that Robocom does the best job than anybody in trying to accommodate our requests.” Rob Conrad “Robocom is a ‘team member,’ not just another third-party software vendor. Other vendors should take note! Kudos to the entire Robocom team.” Teresa (Teddy) Maurer “Robocom’s technical support is first rate, a customer support-focused staff with an extremely fast turnaround time when issues arise.” Scott Kremer “Robocom’s Help Desk has been very responsive and knowledgeable.” Dean Paull |
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