Implementation Services

Choosing the right software application is only the first step toward improving your supply chain performance. The next, and perhaps most critical, step is the process of implementation. From the moment you chose Robocom as your partner, our team works with you to document processes and configure our software solutions to meet your supply chain requirements. There are many critical steps along the way. Our team uses its decades of experience to ensure every milestone is met and that you enjoy the benefits of improved supply chain performance as quickly as possible.

At Robocom we deliver successful, predictable system implementations by following a three-phase methodology:

• Discovery – We identify your requirements and complete a conference room pilot.
• Planning – We install the software, test interfaces, and prepare a detailed launch plan.
• Execution – We train users and ‘go live’ with the system.

Each step of the launch cycle is important to the overall success of the project. Thorough analysis defines specific client requirements. Initial information gathering ensures client objectives are fully understood and post implementation results can be clearly measured. Rigorous testing procedures ensure the system is functioning predictably and interfacing properly with other systems.

To ensure positive, predictable launches, the software system must be well defined and stringently tested. Although users are provided with extensive training prior to implementation, on-site support during the launch phase is highly recommended. This support guarantees users are comfortable with new procedures and are able to efficiently perform their daily routines.

At the completion of every project, a review is undertaken with our clients to ascertain that they obtained the expected benefits.

Back to top